Terms and conditions of sale

Scope

These terms and conditions of sale apply to the services sold by HIRAYA, a SAS with a share capital of €2,000, 18 avenue Fauveau, 93800 Épinay-sur-Seine, France (SIREN 109 752 923), reachable at contact@hirayaparis.fr and on +33 7 71 74 02 85: omakase at home booked on hirayaparis.fr, and catering services provided on quotation.

Every online booking requires you to accept them, by ticking the box provided before payment. For a service provided on quotation, the specific terms of the accepted quote complement these terms and prevail in case of conflict.

Services

• Omakase at home: the chef cooks in your home, before your eyes, for 2 to 10 guests, anywhere in Île-de-France. Menus: Discovery: 9 courses, €110 per guest; Signature: 10 courses, €140 per guest; Prestige: 12 courses, €200 per guest.
• Omakase options: Sake pairing: €80 per guest; Japanese-style service: €100 (flat fee).
• Catering and events: a bespoke offering, on quotation, for private clients and companies.

The omakase menu is composed by the chef according to the season and the market: the number of courses of each menu is contractual, the detail of the dishes is not. Online bento ordering is not open yet; its terms will be set out when it opens.

Prices

• Prices are stated in euros [To be completed by Hiraya: “including VAT” or “VAT not applicable, article 293 B of the French Tax Code”].
• The omakase price includes the menu (price per guest of the chosen menu, multiplied by the number of guests), the options chosen and a flat travel fee of €150.
• The applicable price is the one displayed when booking and summarised before payment.

Booking omakase online

• You choose the menu, the number of guests, the date and time (Monday to Saturday, lunch or dinner), the address of the service, your options and how you wish to pay.
• Bookings are made at least 48 hours and at most 90 days before the service. The chef takes a single booking per day.
• During payment, the date is held in your name for 10 minutes.
• Your booking is confirmed as soon as Stripe confirms the payment. You then receive a receipt by email, and HIRAYA gets back to you to prepare the experience.

Payment

• Online payment is made by card or by one of the other methods offered at checkout (Apple Pay, for instance), through the secure payment provider Stripe. HIRAYA neither receives nor stores your card details.
• You pay the full price, or a 50% deposit when booking; the balance is then paid on the day of the service, by the means of payment indicated by HIRAYA.
• For a service provided on quotation, the payment terms are those of the accepted quote.

Right of withdrawal

In accordance with article L221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to catering services provided on a specific date. Omakase at home and catering services, booked for a specific date, therefore cannot be withdrawn from.

Cancellation and changes

• By the client: the 50% deposit paid when booking is non-refundable. [To be completed by Hiraya: refund, if any, of amounts paid beyond the deposit, depending on the notice given.]
• Any change request (date, number of guests, address) should be sent to contact@hirayaparis.fr; HIRAYA responds according to availability.
• By HIRAYA: if HIRAYA has to cancel a service, all amounts paid are refunded in full, unless you accept another date.

On the day

• When booking, you provide the exact address and access instructions, and you give the chef access to the venue at the agreed time.
• When booking, you mention any allergy or dietary requirement of your guests; the chef adapts the menu as far as possible. Allergen information on the dishes is available on request.
• HIRAYA is not liable for any failure to perform caused by force majeure, within the meaning of article 1218 of the French Civil Code.

Personal data

The data collected when you book is used to organise and deliver your experience. How it is processed is described in the website’s privacy policy.

Complaints and mediation

For any complaint, write to contact@hirayaparis.fr. If no amicable solution is found, you may refer the matter, free of charge, to the consumer mediator HIRAYA belongs to (article L612-1 of the French Consumer Code): [To be completed by Hiraya: name, address and website of the mediator].

Governing law

These terms are governed by French law. Failing an amicable agreement, any dispute is brought before the competent courts.